I'm not usually one to make new year's resolutions, but 2014 was the year that I really wanted to WOW my customers at Tiny Hands.
If you've ever made a purchase from my shop, you'll probably know about my two-week made to order policy.
My handmade jewelry take a lot of time to make (up to three days!) and I just couldn't see any other way around it.
But these days with Amazon and other big online retailers raising the bar on what's considered normal for delivery time, two weeks in addition to shipping time is WAY too long to make you wait for your order.
I'm always looking to improve the customer experience while sustaining my business along the way.
I'm not going to commit myself to a business where I have 24 hour/7 days a week phone support but I did have other plans.
After reading Mike Michalowicz's The Pumpkin Plan, I've been feeling so strongly about this wonderful concept.